Refund policy

At Elora Jewelry Co., we believe jewelry is more than an accessory — it's a keepsake, a celebration, and a reflection of life's meaningful moments. That's why every piece is thoughtfully crafted, carefully inspected, and beautifully packaged before it reaches you.

We truly hope you love your purchase. If for any reason it isn't quite what you expected, we're here to make the process simple, thoughtful, and worry-free.


Returns and Exchanges

Each piece is carefully inspected and lovingly packaged before it leaves us, so it arrives safely and beautifully. As our pieces are prepared with care for each order, we’re unable to accept returns or exchanges due to a change of mind.

However, if your item arrives damaged, defective, or incorrect, please reach out to us. We’ll be happy to review your request and assist you with the next steps.


Damaged or Incorrect Orders

While every order is carefully checked before it leaves us, we understand that unexpected issues can happen.

If your item arrives damaged, defective, or isn't the piece you ordered, please contact us at elorajewelry.ph@gmail.com within 7 days after delivery.

To help us assess the issue, kindly include:

  • Your order number
  • Proof of purchase
  • A brief description of the issue
  • Clear photos of the item(s), including any damage or defect
  • Photos of the packaging, if applicable

We'll review your request promptly and work with you to find the most appropriate resolution, which may include a replacement, exchange, or refund where applicable.

We'll get back to you within 3-5 business days with the next steps. Please wait for your return authorization before sending your item, as we cannot accept returns sent without prior approval.


Shipping 

If your item arrived damaged, defective, or incorrect, Elora Jewelry Co. will cover the return shipping costs.


Final Sale

To uphold the highest standards of hygiene and quality, all earrings are final sale and cannot be returned or exchanged.

Items purchased during promotions or marked as Final Sale are also not eligible for return, exchange, or refund.


Refunds

We do not offer refunds for purchases made due to a change of mind.

Refunds are reserved for eligible cases involving items that arrive damaged, defective, or incorrectly fulfilled, or where otherwise required under applicable Philippine consumer protection laws.

Once we have received the returned item, your refund will be issued to your original payment method within 14 business days. Depending on your financial institution, additional processing time may be required before the funds appear in your account.

If more than 14 business days have passed since your refund was approved and you haven't received it, please contact us at elorajewelry.ph@gmail.com. We'll be happy to assist you.


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Thank you for choosing Elora Jewelry Co.

It means the world to us that you've chosen our jewelry to be part of your life's meaningful moments. Whether it's a gift for someone special or a well-deserved gift to yourself, we're truly honored to be part of your story.

Your support of our small business allows us to continue bringing meaningful pieces with care, intention, and heart. We're so grateful to have you as part of the Elora community.